Access to and use of alcazarshisha.com, as well as the products and services available through the website, are subject to the following terms, conditions, and notices (“Terms of Service”). By browsing these Terms of Service and using the services provided on our website (www.alcazarshisha.com), you agree to all Terms of Service, along with the Privacy Policy on our website, which may be updated by us from time to time. Please check this page regularly to stay informed of any changes we may make to the Terms of Service.
We reserve the right to review, withdraw, or amend the services without notice. We will not be liable if this website is unavailable at any time or for any period. From time to time, we may restrict access to certain parts or the entire website.
Introduction
The domain name www.alcazarshisha.com is operated by Alcazar Shisha, an organized and registered entity under the laws of Malaysia.
Third-Party Websites and Content
Our website provides links to share our content on platforms like Facebook, X, Instagram, and other third-party websites. These links are for sharing and/or listing purposes only, and we take no responsibility for third-party websites or their content listed on our website (www.alcazarshisha.com). We disclaim all liabilities arising from any third-party websites.
We also disclaim liability for content posted by users on third-party websites, including any comments or content posted by users on official Alcazar Shisha pages on social media platforms.
Privacy
Our Privacy Policy, incorporated by reference in these Terms of Service, explains how we use personal information you provide to us. By using this website, you agree to the Privacy Policy and confirm that all data you provide is accurate and up to date.
Pricing
We ensure that all pricing details on the website are accurate; however, errors may occur. If we discover an error in the price of goods you have ordered, we will inform you as soon as possible. If we are unable to contact you, we will treat the order as canceled. If you cancel and have already paid, you will receive a full refund. The products available on the website are for retail sales only and intended for end-user consumption, not for resale.
Prices for items may change without notice, but these changes will not affect orders already dispatched. Prices listed on the website apply only to items purchased through the website and not through other sources.
Delivery
During the order process, you will be given various delivery options. These options will depend on your location. Once your order is placed, you will receive an email with a summary of the order and an estimated delivery time. Occasionally, delivery may take longer due to unforeseen circumstances, and we will proactively inform you by email. However, we will not be responsible for any inconvenience caused by delivery delays.
Returns & Refunds
We follow a no-return policy.
Intellectual Property Rights
All intellectual property rights related to the products are owned solely by Alcazar Shisha.
Law and Jurisdiction
These terms are governed by and construed in accordance with the laws of Malaysia, without reference to conflict of laws principles. Disputes arising from these terms are subject to the exclusive jurisdiction of the courts in Kuala Lumpur.
Indemnification
By accessing this website, you agree to indemnify, defend, and hold harmless the company, its directors, officers, employees, consultants, agents, and affiliates from any third-party claims, liability, damages, or costs arising from your use of the website, your breach of these Terms of Service, or any intellectual property infringement.
Violation & Termination
We may, at our sole discretion and without prior notice, terminate your access to the website and block future access if we determine you have violated these Terms of Service or any other policies. If your use of any service is terminated, you are still liable for any orders placed before termination.
Disclaimer
IN NO EVENT WILL THE COMPANY OR ITS REPRESENTATIVES BE LIABLE FOR ANY DAMAGES ARISING FROM THE MISUSE OF CUSTOMER PERSONAL INFORMATION. CUSTOMERS ARE SOLELY LIABLE FOR SUCH ACTS AND SHOULD NOT SHARE CONFIDENTIAL INFORMATION LIKE PASSWORDS, OTPs, OR CREDIT/DEBIT CARD DETAILS WITH ANYONE, INCLUDING THOSE CLAIMING TO BE ALCZAR SHISHA EMPLOYEES. OUR EMPLOYEES WILL NEVER ASK FOR SUCH INFORMATION.
If you have any questions, comments, or requests regarding these Terms of Service or the website, please contact us at info@alcazarshisha.com.